How verification works

Verified means I went.

Every home here has been visited and checked by me in person. Every listing shows the date I checked it.

VinceThe only person who checks homes for Carta Homes.

Landlord identity checked (ID + KRA PIN)

I see the landlord's national ID and KRA PIN in person and match the name to the person I deal with.

I see the title, lease or a signed letter from the owner giving the agent or caretaker authority to let.

I go inside the unit. I open the taps, test the switches and check the doors and windows.

I take every photo and video on the visit date. I never use photos from the landlord.

I ask the caretaker and two neighbours which days water comes, and check for a tank or borehole.

I note prepaid or postpaid, check the meter belongs to the unit, and check for backup power.

I check the gate, guards, lighting and CCTV, during the day and in the evening.

I check which fibre providers already serve the building.

How often

I re-check every live home at least every 30 days and take it down the day it's let.

The paperwork

No home goes live until the landlord has signed a letting agreement with us. That keeps everyone accountable.

Our rule

Never pay anyone before you've seen the house. Not us, not a caretaker, not an "agent".

That water or power never fails. We tell you the schedule and the backup we saw.
That nothing changes after our visit. Check it again at your viewing.
Your landlord's future behaviour. We help with paperwork that protects your deposit.

If a listing doesn't match what you saw, or someone asked you for money in our name, tell us. We act within one working day.